FAQs

WHAT DOES “PASS RESTRICTED” MEAN?

As part of our relationship with the movie studios, we are required to comply with any restrictions on certain movies for an agreed upon time. Those restrictions typically require us to limit or disallow the use of any vouchers, passes and/or special price reducing promotions. These restrictions usually last for the first two weeks after a film’s release date.

WHY CAN’T I SEE THE COMPLETE SCHEDULE FOR NEXT WEEK OR BEYOND?

Studios release the rights to films at the beginning of every week. As such, theaters will post their schedules on the corresponding Monday or Tuesday of every week. From time to time, studios will offer prerelease dates for tickets.

I BOUGHT TICKETS ONLINE AND NEED A REFUND. WHAT DO I DO?

In order to process a refund for an online ticket, please email us at info@leitersburgcinemas.com with your name, and the 6 digit order number found on your confirmation email.  A response will be issued as soon as the refund has been processed.

DO I HAVE TO WAIT IN LINE IF I PURCHASED ONLINE TICKETS?

The answer is yes.  Online reservations merely reserve one's seat(s).  Please feel free to redeem your online order at either snackbar or the box office.  The process is quick and easy.  Simply scan the bar code, display the transaction number or give us the full name of the purchaser.  For refunds, we ask that the box office is utilized.  

WHY ISN’T A PARTICULAR FILM SHOWING? WILL YOU BE GETTING THIS FILM?

Movie theaters are subject to release windows and availability set by the studios. Certain films are wide release and can be attained by a majority of first run theaters. Others are limited release. This means the studios have a predetermined number of theaters and locations that will be allowed to show said film. Leitersburg Cinemas receives its film data on the Monday or Tuesday prior to release date(s) unless presold tickets are available.

WHEN DOES THE BOX OFFICE OPEN?

The box office begins operations one half-hour before the first showtime(s) of the day.  It closes 20 minutes after the last showtime(s) have begun.

WHAT DOES 'VIP' MEAN?

We have five VIP theaters that offer luxury leather recliners that are operated by the push of a button.  Most of our guests who try them say they will never see a movie in a regular theater again.

WHAT IS YOUR POLICY ON RATED R MOVIES? 

You must be at least 17 years old or accompanied by a parent or guardian (age 21 or older) to view an R-rated movie. Additionally, children under the age of 6 will not be admitted to an R-rated film.

DON'T SEE AN ANSWER TO YOUR QUESTION? 

Email us at info@leitersburgcinemas to ask any additional questions.